1. Subscription Model:

Metrico operates on a paid, subscription-only Software as a Service (SaaS) model.

• There is no free trial unless explicitly communicated in writing.
• Access to the platform is provided only after successful payment.
• Subscriptions are offered for fixed billing periods (monthly, quarterly, or annually, as applicable).

2. Eligibility for Cancellation

2.1 Cancellation Window

Subscription cancellation requests must be raised within 7 days from the date of purchase.

Requests submitted after this period will not be eligible for cancellation or refund.

2.2 Activated Subscriptions

Once a subscription is activated and access to the platform is granted:

• The subscription is considered used and non-cancellable.
• No refunds will be issued for partial usage, non-usage, or early termination
• Customers are required to complete the subscribed term before discontinuing use.

3. Refund Policy

All subscription fees are non-refundable once the service is activated.

Refunds will not be provided for::

• Change of mind.
• Lack of usage
• Business closure or internal operational reasons
• Partial or remaining subscription periods

Exceptional Refunds

Refunds may be considered only in the following cases:

• Duplicate payment.
• Technical billing errors directly attributable to Metrico.
• Business closure or internal operational reasons
• Partial or remaining subscription periods

Any approved refund will be processed within 7 business days to the original payment method. Taxes, gateway charges, or statutory fees may not be refundable.

4. Cancellation Process

To initiate a cancellation request (within the eligible window):

• Email info@metricotech.com
• Include the following details:
  • Registered email ID
  • Invoice number
  • Reason for cancellation
• Our support team will review the request and respond with the outcome.
• Cancellation will be effective only after written confirmation from Metrico.

5. Non-Refundable & Non-Cancellable Items

The following are strictly non-refundable and non-cancellable:

• Subscriptions activated beyond the cancellation window.
• Customized or personalized configurations.
• Onboarding, consulting, training, or professional services.
• Enterprise or special pricing plans unless otherwise agreed in writing.

6. Policy Updates

Metrico reserves the right to modify this Cancellation & Subscription Policy at any time. The latest version will always be available on our website. Continued use of the service constitutes acceptance of the updated policy.

7. Contact Information

For any queries related to cancellation or subscriptions:

• Email: info@metricotech.com.
• Support: Available through the +916209 535455