1. Nature of Services

Metrico provides access to a subscription-based Software as a Service (SaaS) platform.

As Metrico is a digital service:

• There are no physical goods.
• The concept of “returns” does not apply
• Refunds, if any, are governed strictly by this policy

2. Refund Eligibility

2.1 Refund Request Window

• Refund requests must be submitted within 7 days from the date of purchase
• Requests submitted after this period will not be considered

Subscription cancellation requests must be raised within 7 days from the date of purchase.

Requests submitted after this period will not be eligible for cancellation or refund.

2.2 Activated Subscriptions

Once a subscription is activated and access to the platform is granted:

• The subscription is considered used.
• No refunds will be provided for:
  • Partial usage
  • Non-usage
  • Early discontinuation
  • Change of business plans

Customers are responsible for evaluating the suitability of Metrico before subscribing.

3. Refund Conditions

Refunds may be considered only under the following circumstances:.

• Duplicate payment.
• Technical billing errors directly attributable to Metrico

Refunds are:

• Subject to verification and approval
• Processed to the original payment method
• Completed within 7–15 business days
• Exclusive of taxes, payment gateway fees, or statutory charges

All refund decisions are at the sole discretion of Metrico.

4. Subscription Discontinuation (Cancellation)

4.1 Discontinuation Requests

• Subscription discontinuation requests must be submitted at least 30 days prior to the renewal date
• Requests submitted after this period will apply to the next billing cycle

4.2 Effect of Discontinuation

• Discontinuation stops future renewals only
• No refunds will be issued for the current or remaining subscription term
• Access will continue until the end of the active billing period

5. No Refund / No Cancellation Scenarios

No refunds or cancellations will be provided in the following cases:

• Subscription activated beyond the refund window.
• Failure to use the service.
• Business shutdown or internal operational reasons.
• Subscription fees already billed for the active cycle
• Customized configurations, onboarding, consulting, or training services

6. Policy Modifications

Metrico reserves the right to modify this Refund & Subscription Discontinuation Policy at any time. The latest version will always be available on our website. Continued use of the service constitutes acceptance of the updated policy.

7. Contact Information

For any queries related to cancellation or subscriptions:

• Email: info@metricotech.com.
• Support: Available through the +916209 535455